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Other airlines were canceling flights but Delta got us home. Crew was friendly and professional. It would have been nice to have had a little more notice about the delays because we had already arrived at the airport when the first of several delays were communicated but I understand that storm forecasting isn’t simple and we were grateful that Delta didn’t just cancel the flight.

Not pleasant. We arrived several hours late and my friend and driver were waiting for me a long time at Tucson airport. At first we had to divert to phoenix due to shitty weather. Well, i guess I can’t fault anyone for that. But then when they refueled , they overfueled and we had to wait even longer for the plane to burn off excess fuel. So someone really screwed up there and should get fired. Human error is really inexcusable.

Left on time. Arrived on time. That’s all i ask.

Flight was changed from departing from Boston to departing from Detroit.

AC barely worked on a 50 minute flight. It was very warm the whole flight. Flight was very bumpy and hard landing.

Loyal Delta traveler, but last nights flight was a train wreck. Seated in 1B after multiple delays. Then we couldn’t takeoff because of an issue with the passenger that was ‘not in compliance’ and had to deplane along with the threat if they did not deplane, all the passengers would be required to do so. Finally they were escorted off, but the experience threw off the crew. Disruptive for everyone. Service was a mess, televisions didn’t work, bathroom door kept swinging open during the entire flight whenever empty …

Canceled last minute. Also canceled another flight that my brother was supposed to be on. Delta is horrible now. Never flying them again.

Did not get a vegetarian option in 1st class and the video was not working.

Got on the plane and then needed to deboard the plane because they didn’t have any pilots?

Late flight caused a missed connection, had to be put on a later international flight without my requested vegan meal.

The plane was delayed ~ 40 minutes. Communication could have been better. The entertainment was poor. We were not offered headsets by the flight attendants. The arm rest pad did not work properly, thus, I could not select what I wanted to watch.

Flight was delayed due to weather and clogged toilet. Had to deplane. Flight was 3 hours delayed. Crew was awesome and offered water and snacks.

The flight was mostly on time, smooth and deplaning was quick. Baggage was really quick at the claim. Comfort was so-so and I paid for economy plus. It was still too crowded and why was a family of 5 scattered all around the plane?

Great checkin experience and flight crew were very friendly and helpful

Pot and crew did a tremendous job landing in Savannah in the middle of the tropical storm. !!

Exceptional, I’d like to specifically recognize Robert for his outstanding customer service. He is professional, pleasant, and personable.

Our flight was delayed several times. It left 9 hours after scheduling. We had to sleep in the airport.

We boarded and buckled and then deplaned due to no pilot. Had to wait over 3 hours for a new pilot. Not weather related, just poor management.

Flying to anchorage would have been cool but the weather got in the way

It’s a service to take you from one point to another. No frills. You want it, you take it. It’s upon you to bring food, reading material, games to play, movies to watch, etc. The wifi onboard never works - so you cannot even listen to any podcasts, music, or get updated news feeds. The toilet is a mess, and a four flight does not need any hygienic interventions when people either splatter their pee all over the seats or on the floor. It’s a monopolized service and so smile and bear it.

The aircraft was on-time and plane and lavatory was clean.

Horrible. 4 hrs delayed with no explanation for the multiple push outs of time. Wi-Fi didn’t work properly and air vent above seat was partially clogged. Bathroom sink did not work. Anything else you want to know?

It was a crazy day with a lot of delays and gate changes. Not a huge fan of the Charlotte hub at all.

Extreme weather delays. Missed my flight to France and I ended up leaving the plane.

seats were way too small. Too short of a flight to offer amenities.

entertainment choices, i.e. movie selection not very good. Also, I asked Iberia if an hour flight connection time in madrid was enough for a European flight and they said yes. It wasn't. We made our flight because our ongoing flight was delayed due to airport congestion.

The main problem was delay. The plane was at the gate early and bags were loaded. However, there was no crew for the flight. They were inbound from LGA and had to land and make their way to our gate. It took more than 40 minutes. Then, once the crew arrived and boarded, one of the crew members had to deplane and then a replacement crew member had to be found. It took another 40 minutes or so to get the final crew member. In all, we took off about 2 hours later than our scheduled departure time. Once in the air, the flight was great. Smooth most of the way. The crew was professional and efficient.

The airline schedule services was simply mediocre. The ground crew is fine; they are doing their best. The after-delay services were simply poor, and after-cancelling services were almost non-existence. Receiving refund is one rescuing point, but please keep in mind that, people wants to get home or get to their destinations. Cancelling without aftermath recourse is simply poor services. AA needs to fire the marketing department, and the customer-service related leaders.

Delayed 6 times. Eventually rebooked and missed a whole day of my vacation. Hot mess

After multiple delays (I lost count), the flight was canceled due to a "maintenance issue". So instead of a direct flight arriving at 5:00, I had to take a flight connecting through Chicago. That flight was also delayed, partially because the plane from the cancelled flight hadnt been removed from the gate and there was nowhere for the other plane to park. (Did nobody think this might be an issue during the hours after that flight was canceled?) The connecting flight out of Chicago was delayed as well. I didn't arrive until 12:30am the next morning. I should have just cancelled the trip. It wasn't worth the hassle and stress.

Time in the air good, but waited on the tarmac on arrival for 35 minutes before access to the gate.

Cancelled my flight and left the airport 30 minutes earlier than time was scheduled for and wouldn’t let me on the plane when i showed up to the gate 25 minutes early

Let put it this way ,” I will do everything in my power NOT to flight with Spirit Airlines again!!!!!!! Thank You

Paid 16 dollars for "streaming" grade WiFi. It cut out 10 minutes after paying for it and wasn't even fast enough to stream 480p video when it was working.

1 and a half hour delay due to a longer than expected maintenance inspection, missed my connecting flight because of it. Spirit customer service at airport told me they can't offer me another flight until the 10th. (2 days later.) I was with my son on leave coming back from visiting family and had to check in from leave the following day. The gate attendants told me I could try calling customer service and they may be able to get me a flight that same night with another airline. I called and talked to a representative on the phone and they said they couldn't do that, only the workers at the actual airport could do that. I turned around and gave the phone to the airport spirit rep and it turned out the woman on the phone was correct and the airport rep just needed a code to use for their system to get me another flight. The woman seemed upset that she had to do something to help me and had the audacity to say "Maybe don't fly when it's so chaotic in the future." Finally I was offered a flight 24 hours later for my son and I and a hotel and meal voucher. It only got worse from here. When I got to the "hotel" it was so disgusting that I knew immediately I couldn't stay there with a child. I looked at reviews and saw it was almost all 1 star reviews. (Dirty, filthy, nasty, ongoing construction, bed bugs etc.) We walked down the road to a Fairfield inn and it was nice so we stayed there for the night, I just paid out of pocket. The meal voucher was one time use, even though it was supposed to be enough for both of us for a 24 hour period. So I paid out of pocket for two more meals for both of us after the meal voucher was used the first night. I tried calling spirit twice more to see if they could get us a reimbursement for the new hotel, both times after talking to a phone rep, they put me on hold to speak to someone higher up the chain, the first call I was on hold for 38 minutes before i eventually gave up. The second was for over 50 minutes on hold. Never was able to speak with anyone. Absolutely a nightmare experience and handled in the worst possible way by every level of customer service we had to deal with. Will never fly spirit again and now I see why so many people speak so poorly of them. I will keep calling until I'm finally able to speak with a management level representative who can hopefully do something to make this better.

Bad seat comfort and junk food for sale at high prices

It got cancelled the night before. there was no compensation. They said it was due to weather but my family flew on southwest and their flight didn’t get cancelled because of weather

Way better than I expected. The plane was so clean- the seats seemed brand new; although not super comfortable as they were lightly cushioned.. The crew helped me lift my bags up to the overhead bin which not many airlines do. I knew there would not be internet or food/snacks but you could buy some if you wanted .

Would have liked there to be a flight crew available so we could fly. None available so they delayed the departure by 10 hour!

Once again, my flight was delayed. I believe it’s the third time I had a delayed flight with spirit airlines… Very unpleasant.

25 dollars to get a boarding pass abusive nasty folks at the boarding pass check-in desk flight delayed abusive nasty personnel at gate no one knew what they were doing at boarding a real cluster fbk I took a different flight back frontier socks

Flight was canceled as soon as I got to the airport

I was unable to check-in on your app at home before the trip. I didn't realize that you charged to get a boarding pass from the couter. I stood in a long line to check-in to be told that I needed to get in another line to get a boarding pass and that it would cost me. When I spoke with the lady at the next counter, she couldn't get me into the check-in on my app so she tried several other ways over about 15 minutes while others were waiting in line. Finally she was able to get into the check-in and then it took a while to click through multiple upsale options to get my pass. I thought it should be easy since I has a personal pack and no seat selection. I was traveling alone to attend a family funeral.

I didn't like anything about the flight It was my first time and definitely my last time boarding a frontier flight. Their counter agents need training and they need to learn to communicate regularly and respectfully

Booked two aisle seats and were switched to an aisle and middle. Not happy.

Our flight was cancelled and I spent $800 on a replacement ticket. No refund was awarded other than the cost of my original Frontier ticket. unacceptable...

The last time I flew Frontier was in the 1960s when it was a “real” airline. We flew this time because of the price & schedule. As the saying goes, you get what you pay for.

Horrible my trip was delayed 3 hours, we already have set in the plane and they delayed the flight.

Frontier’s bag policy is ridiculous and they made me pay $100 just to bring on a tiny ukulele. They were rude and not willing to budge. I was quite frustrated

The worst experience ever!!! They canceled our flight when we arrived at the airport to check in. We asked why is it canceled they told us they don’t know. No apology, very cold and rude. We had to pay for another night at the hotel, we had to call out of work. We won’t be using them anymore in the future!!!